Delivery

Orders placed before noon Monday to Thursday we will aim to despatch same day by either DHL or DPD. This is dependant on the volume of orders, stock levels and availability!

Orders placed Friday, Saturday and Sunday will be processed on Monday.

Orders placed on Bank Holidays will be processed on our next working day.

Most UK orders should be delivered in 2-3 working days, stock permitting.

Any items which are not in stock or are a special order will take and additional 3-7 working days.

Edinburgh Organics & Progrow Scotland are not responsible for any delays in delivery after collection by the couriers!

Deliveries to Republic of Ireland, Northern Ireland, Channel Islands, Isle of Wight, Scilly Isles, Isle of Man, Scottish Highlands and Scottish Islands require to be priced on the size and weight of the order. This can only be calculated after the order has been placed and may add additional time.

Scottish Highlands postcodes
AB30-38, AB44-56, FK17-99, G83, IV, KW1-14, PA20-49, PA60-78, PH14-26, PH30-44, PH49-50.

Scottish Islands postcodes
HS, IV, KA27, KA28, KW, PA20-49, PA60-78, PH42-44, ZE

Orders can only be sent to the registered card holders address unless the card is enrolled and verified by 3-D Secure 2.

Damages

All items are checked before being carefully packaged and despatched, if for any reason items arrived damaged please advise us either through the website, by email or telephone within 48hrs. The sooner we are aware the quicker we can replace.

IF THIS PROCEDURE IS NOT FOLLOWED THEN WE TAKE NO LIABILITY FOR GOODS DAMAGED UPON DELIVERY.

Returns

Customer satisfaction is our goal, therefore any items that you have bought from ourselves that you are not satisfied with may be returned within 7 days of delivery.
Your refund less the shipping and handling costs will be processed once the good have been received. The customer will be liable for carriage costs when returning any unwanted items.

To arrange a return please call the store on 01506430830 and we will email you returns form.

All items must be received back unused, in the same new condition we supplied it, including the packaging! Items returned with packaging damaged , bits missing or damaged upon return will be refunded less a handling charge of up to 50%.

Any items returned as faulty but found to be in perfect working order will be returned to you and we may charge an administration fee of 25% of the item price along with the carriage costs.

Non returnable items

Lamps
Nutrients & Additives
Grow Media
Sealed goods such as PH+, PH-, PH meters, EC meters & truncheons.
Unless the items are faulty once the seal is broken they are yours!
Grow tents unless boxed and sealed as new. We cannot accept them if they have been removed from original packaging.

UPON PURCHASING FROM OUR WEBSTORE YOU AGREE TO ALL THE AFOREMENTIONED TERMS AND CONDITIONS

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