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Customer Service

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

 

Delivery Information:

All deliveries will arrive in plain packaging and will be delivered by UK Mail Couriers and will require a signature on delivery. Orders placed before 3pm Monday to Thursday will be sent out next day for a next day delivery Orders made Friday to Sunday will be sent out the following Monday for a next day service Orders made after 3pm will be delivered no later than 2-4 working days. Please email or telephone for weekend delivery, there may be a small extra charge for this service. Heavy or Bulky Items: Ordering bulky or heavy items of some products may incur an extra charge, this will be calculated in the checkout process once you have selected the 'delivery' option.

 

Payment Options

Pay online or over the phone via debit or credit card or with BACS with the following details:

Bank: Bank of Scotland

Company Name: Edinburgh Organics

Sort Code: 80-22-60,

Account Number: 10471869

 

Refund Policy

If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase) within 7 days of delivery, we will exchange it or offer a refund. All unwanted goods will be subject to a handling charge. Please return the unwanted goods to:

Edinburgh Organics

Unit 6C West Telferton Industrial Estate,

Edinburgh

Scotland EH7 6UL

We would recommend you use a tracked / recorded delivery method, as we cannot be held liable for missing or damaged goods. This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, we will endeavour to send you a replacement or refund your payment within 14 days.